Getting Over Yourself

June 16, 2015

HOW DO YOU DELIVER BAD NEWS ?

Filed under: Tips — Barbara Rocha @ 10:47 am
Tags: , , , , ,

Nobody wants to deliver bad news. But, once again, it’s not about you–it’s about what’s going to happen to these people as a result of the bad news. Don’t try to protect yourself because you’ll surely make a mess of it, if you do. You have to focus on them, how they feel, and what can be done to help them move forward.
Once you get the focus off yourself, you’ll find it much easier to look at it from your audience’s point of view.

Perhaps they know it’s coming and are braced for it–which is often the case–even as they hope it’s not true. So, I’d surely get to it as quickly as possible. Sort of like yanking off the band-aid rather than dragging it out with irrelevancies. You may use a story that helps illustrate the situation, but don’t tap dance. “I know you’ve all heard the rumors, and I’m sorry to tell you they’re true.” And if you’re actually sorry, and they can sense that, you can pull off the rest of it as you explore solutions.

Usually people need to know the bad news in order to get on with their lives, to figure out what to do next as a result of the bad news. Keeping it from them would surely result in some inappropriate decisions.

If they don’t know it’s coming, you still can’t focus on yourself, and you can’t pretend everything is okay. In this case, you will probably need to give a brief review of the situation in such a way that they begin to see where things are headed.

In every case, it’s vital to think about the effect on the audience of the news and possible ways to deal with it, rather than worrying that they’ll shoot the messenger. Because if you worry about that, your blinders will make it more likely that they will take it out on you.

Advertisements

Leave a Comment »

No comments yet.

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Blog at WordPress.com.

%d bloggers like this: